Application Support

Job Description

• Determining the root cause of a technical issue, select and explain the best solution to the customer’s query.
• Handle incoming tickets / chats / calls / remotes.
• Maintain customer interaction records.
• Refer unresolved customer issues/grievances to the specially designated departments with the
• complete history for further investigation.
• Basic computer competency needed as mentioned below: 
  1) Installation of an application. 
  2) Uninstallation of an application.
  3) Managing different browsers Generating application logs.
  4) Familiar with the user interface for Windows, Mac, Android, and iOS devices
• Always adhere to the procedures and guidelines.
• Swift in dealing with changes in methods and policies.
• Assist with the placement of orders, upgrades, and downgrades.
• Attempt to persuade customers to reconsider cancellations, if any.
• Recommend improvements in the existing product and services by analyzing the custome contacts.
• Ability to pay attention to details and handle stress well.
• Should have an outgoing and positive demeanor while working with the team and dealing with customers.
• Multi-task, prioritize, and manage time efficiently.
• Excellent interpersonal communication skills, both verbal and written.
• Should be flexible working in the office and in rotational shifts.
• Customer service experience and familiarity with CRM will be an additional advantage.

Qualifications

Skills Required

Interview Process

• Resume screening 
• Telephonic round 
• Technical round (F2F at Nashik)
• HR round (F2F at Nashik)